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Find answers to common questions about FleetFix Connect. Can't find what you're looking for? Contact our support team.

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General Questions

FleetFix Connect is a comprehensive fleet repair management platform that connects fleet operators with verified mechanics and tow providers. Our platform streamlines the entire repair process with features like EvidenceShield™ documentation, secure escrow payments, and real-time job tracking.

EvidenceShield™ is our proprietary documentation system. Service partners capture photos and videos before, during, and after each repair. All evidence is timestamped and geo-tagged, creating an unalterable record of work performed. This protects both fleet operators and service partners.

FleetFix Connect operates nationwide with a growing network of verified service partners. Coverage varies by area - major metropolitan areas have the highest partner density. Contact us to check availability in your region.

Payment & Billing

When you approve a repair quote, the payment is held in secure escrow. The funds are only released to the service partner after the driver confirms the work is complete. This protects both parties and ensures quality work.

We accept major credit cards, fleet fuel cards, and bank transfers for Enterprise customers. All transactions are processed securely through our payment partner.

If there's a dispute about the quality of work, the escrow funds are held while our team reviews the EvidenceShield™ documentation. We work with both parties to reach a fair resolution. Most disputes are resolved within 48 hours.

For Service Partners

Register on our platform as a mechanic or tow partner. You'll need to provide business documentation, insurance certificates, and pass our verification process. Once approved, you'll start receiving job notifications in your area.

Partners receive payment once the driver confirms the job is complete. Payments are processed weekly via bank transfer. A small platform fee is deducted from each transaction.

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